We strive to please every customer with their purchases from Farmbuild.ie. However, in situations where items may need to be returned, we have made our returns system as simple and straightforward as possible for you.

Returning a product with Farmbuild.ie is even easier that buying it! In three simple steps, which all together take no more than 10 minutes, the process is done.

Fill out our Make a Return form located in our Help & Support  tab at the top of the webpage – access it through this link either. Your order number can be found in your order confirmation email which is sent shortly after initially making your order. By ticking one of the Reason for Return options, you are helping us greatly to improve our services, and to correct errors made on our behalf. Where a product is being returned because it is damaged or defective, we may ask for photos of the damaged/defective goods to help us source the cause of damage or defect.

The Returns team, returns@farmbuild.ie, will contact you within 1-2 working days with more information regarding the return of goods and refund of payment. The returns address will be sent by email, which can be printed out and used to label the item. The contract between a returnee and any courier/postal service is entirely their own and Farmbuild.ie takes no responsibility, financially or otherwise, for the return of goods. For that reason, the purchase of stamps, additional labels etc. falls on the responsibility of the returnee and is not reimbursed in the refund of the product.

Once you’ve sent your product back to us, it’s all a waiting game. Please allow standard delivery timing of 3-5 business days for your return to arrive in our Returns Department and up to 7 business days to process your return from the time it reaches our Returns Department. Please note that it may take your credit card bank longer to apply the credit to which we have no control over after we submit the data to them, but we do whatever we can to expedite the process.

We allow returns for refunds for seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any products returned outside of this policy will not be accepted for any kind of credit.

Where a product cannot be refunded, a member of our Returns team will contact you as soon as possible with more information as to why. Partially used/ tampered with items may only be subject to a partial refund, subject to the discretion of the Returns team.

More Information

DAMAGED GOODS

All deliverable items are subject to full refund, so long as they are returned in a resellable, merchantable state. For this reason, sending photographs of the damaged/defective product as soon as the issue has come to your attention can be most beneficial to you, the customer. Products damaged within the shipping/handling process will be refunded in full by us, however once the product has been received by the customer, Farmbuild.ie is not responsible for any subsequent damage.

Refunds will not be made until we receive the returned products. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed upon payment.

REFUND OF DELIVERY CHARGES

If you are charged delivery on your original order, then this delivery charge cannot be refunded unless goods supplied were faulty or the incorrect goods were delivered. If you are not charged delivery on your original order and product was returned outside the seven working day full refund time period then the normal delivery and handling fee will be subtracted from refunds unless goods supplied are faulty or wrongly delivered.

CLICK & COLLECT

Where items have been collected by the customer, no refund will be made for any travel/collection costs regardless of the reason for return. Once the items have left the premises, they are the responsibility of the customer and Farmbuild.ie accepts no responsibility, financially or otherwise, for the transportation/handling of goods where the customer has provided it on their own accord, or any damage caused in the transportation or handling thereof.

All our products available for Delivery are subject to full refund in accordance with current goods & services laws. For Click & Collect Only items, refunds may not be available on some products, except for cases of damage or defect.

Custom Length Steel is non-refundable, however by contacting our Returns team, negotiations can be arranged for the repurchase of custom length steel. This is at the discretion of Farmbuild.ie and no price must be offered by our team for the goods. Our team will do their best to offer a fair and reasonable price to at least partially accommodate for the financial loss. Steel sold in full lengths or half lengths are subject to full refund. This applies to all steel, regardless of finish.

Timber Products are refundable, once they are returned in a resalable, merchantable quality. Only full timber stock lengths as sold are returnable, and no refund is available for any timbers/timber products which have been altered in any way. Large batches of timber stock lengths will be examined by our staff upon return, and any issues or alterations to a particular timber will deduct the cost of that timber from the refund value. Any discrepancies known by the customer upon return of timber products should be explicitly told to our Returns term once the return form has been sent. Contact can be made by phone (057) 8737221 or the returns emails – returns@farmbuild.ie.

LARGE QUANTITY PRODUCTS

Pack items in quantities of 100 or more are fully refundable where the full pack is returned. Quantities are approximate, and a +/- 5% allowance is given for quantity of all large quantity or pack items. Returned pack items with significantly less – about 20% less in quantity/weight – items than was delivered will not be subject to full refund.

Customers knowingly returning pack items which are not the full quantity must notify our Returns team when making their return to be subject to the possibility of a partial refund. This is at the discretion of the Returns team and a refund price does not have to be offered. This offer only applies where there is a defective product. Full pack returns including the defective item(s) will be fully refunded.

DISTANCE SELLING REGULATIONS

Under the Consumer Protection (Distance Selling) Regulations 2001, you have a right to cancel your order for any item purchased on this website within seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any upgraded delivery costs will not be refunded.

To cancel, you can email, write to us (see contact us page for details) or call us on (057) 8737221 quoting your order number. All postage and delivery costs are your (end user) responsibility. All returned goods must be in resaleable condition. Once we have received the returned goods, we will refund your money within 30 days.